CEO, Benchmark Communications, Inc.

How to activate your moment in time

Judith Glaser — Mon, 22 Oct 2018 09:00:43 +0000

In June the race horse Justify had his moment in the Belmont Stakes to win the Triple Crown (having already won the Kentucky Derby and Preakness). The Washington Post reported: “In a withering display of power and durability, the late-blooming...

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20 leadership questions for the conversationally intelligent

Judith Glaser — Mon, 23 Oct 2017 10:00:58 +0000

“To get to the next level of greatness depends on the quality of the culture, which depends on the quality of the relationship, which depends on the quality of the conversation. Everything happens through conversation!” Environments where employees work by...

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Assessing trust in the interview process to preserve your company culture

Judith Glaser — Mon, 11 Sep 2017 11:00:14 +0000

Few managers and leaders understand how vital, intelligent, quality conversations and interviews are to the health and productivity of a company’s culture. Unhealthy conversations are at the root of relationships characterized by distrust, deceit, betrayal, and avoidance—leading to lower productivity,...

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Why you need conversational intelligence

Judith Glaser — Fri, 11 Aug 2017 15:00:09 +0000

We all go through our own version of an identity crisis at least once in our life. We ask ourselves, “Should I be a doctor, teacher, entrepreneur or CEO of some global company?” We all want to know where we...

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Understanding the mindset of millennials

Judith Glaser — Wed, 28 Jun 2017 17:00:41 +0000

In the workplace, millennials are known for certain characteristics, such as being comfortable with uncertainty and technology, and having a hardwired sense of inclusion. Given that minds and neural patterns develop in response to lived experiences, this made us wonder:...

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A cure for conversational blind spots

Judith Glaser — Mon, 15 May 2017 17:42:20 +0000

Three decades ago, I began my first experiment in Conversational Intelligence®. The corporation Union Carbide hired me to work with 17 high-powered sales executives in danger of losing a bid for a key contract. My job was to figure out how...

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Repairing a relationship in the workplace

Judith Glaser — Mon, 13 Mar 2017 10:00:57 +0000

Suppose that you have argued with a colleague and now you avoid talking to them because the relationship feels strained. You may wonder how to repair and restore that relationship—how to start over, make up, rebuild trust and work through...

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The chemistry behind your conversational intelligence

Judith Glaser — Wed, 04 Jan 2017 10:00:40 +0000

Understanding the chemical reactions to your conversations leads to conversational intelligence and more effective communications. For many decades, I’ve been intrigued by the chemical impacts — both positive and negative — that conversations have on us. I married a biochemist...

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When ‘Heart Intelligence’ meets ‘Conversational Intelligence’

Judith Glaser — Tue, 04 Oct 2016 17:00:49 +0000

For a period of time, Deborah was a psychologist for the “Dr. Phil Show.” What an awesome opportunity to experiment and research relationships gone awry. She remembers only too well coaching two of the show’s guests — Tammy and Reynir...

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Neurochemistry of employee motivation: Being addicted to performing well

Judith Glaser — Thu, 30 Jun 2016 10:00:18 +0000

Employee Question: I work better in environments when my superiors are supportive and give praise for a job well done, and are also understanding when things go wrong. I wonder, is there any evidence that bosses get better work out...

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